1. Who We Are
Pulse Electrical London ("we", "us", "our") is an NICEIC-approved electrical contractor based at 45 Marlborough Rd, London E4 9AJ. We are the data controller responsible for your personal information collected through this website and during the course of providing our services.
Contact: info@pulseelectricslondon.co.uk | Phone: 07838 185945
2. What Data We Collect
We may collect the following types of personal data:
- Identity data: first name, last name
- Contact data: email address, telephone number, postal address or postcode
- Technical data: IP address, browser type, pages visited (via server log files)
- Enquiry data: details of the electrical service you have requested
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotes for electrical services
- To carry out the contracted electrical work and issue relevant certificates
- To send appointment reminders or follow-up communication related to your job
- To comply with our legal obligations (e.g. Part P Building Regulations, NICEIC requirements)
We will never sell, rent, or share your data with third parties for marketing purposes without your explicit consent.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: to fulfil a service agreement with you
- Legitimate interests: to respond to your enquiry and manage our business
- Legal obligation: to comply with applicable regulations
5. Data Retention
We retain personal data only for as long as necessary. Contact enquiry data is typically held for up to 2 years. Job completion records may be retained for up to 6 years in line with UK contractual limitation periods and regulatory requirements.
6. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. Our website is transmitted over SSL/TLS encrypted connections.
7. Third Parties
We may share data with trusted third parties only where necessary to deliver our services (e.g. our NICEIC scheme for certification). All third parties are required to handle your data securely and in accordance with UK GDPR.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Request portability of your data
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at info@pulseelectricslondon.co.uk
9. Cookies
This website uses only essential technical cookies required for the site to function. We do not use tracking or advertising cookies. No consent banner is required for strictly necessary cookies.
10. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We recommend reviewing this page periodically.